FAQ
About the products
About the products
1. What are the advantages of Korean skincare products over other products?
1. What are the advantages of Korean skincare products over other products?
Korean cosmetics are distinguished by their innovative, natural formulas and proven effectiveness. They frequently incorporate unique ingredients such as snail mucin, Centella Asiatica, or ginseng and prioritize a gentle approach that respects skin health.
2. Are your products authentic?
2. Are your products authentic?
We are committed to offering you only 100% authentic and certified products. We work directly with official distributors based in South Korea to guarantee the provenance and quality of each item.
In addition, all our products comply with European cosmetic standards and meet safety requirements.
3. Are your products cruelty-free?
3. Are your products cruelty-free?
Many Korean brands are cruelty-free and commit to not testing on animals.
See each product description for details.
Order and delivery
4. How long will it take to receive my order?
4. How long will it take to receive my order?
Delivery times vary depending on your location. In France, it generally takes 3 to 5 business days after your order has been confirmed.
5. Do you ship internationally?
5. Do you ship internationally?
Yes, we deliver to some European countries such as Belgium, Luxembourg, Germany, Netherlands, Italy, Spain and Portugal .
Delivery costs and times vary depending on the destination.
6. Can I return a product if I am not satisfied?
6. Can I return a product if I am not satisfied?
Yes, you have 14 days after receipt to return an unused product in its original packaging. Please contact us at hello@sunhicosmetics.com with your order number and the reason for your refund or exchange request, and we will review your request as soon as possible.
Shipping costs are non-refundable, and return shipping costs are your responsibility.
If everything is in order, we will initiate the refund within 7 business days.
7. How can I contact you?
7. How can I contact you?
You can contact us via our contact form or send us an email at: hello@sunhicosmetics.com
8. Do you offer discount codes?
8. Do you offer discount codes?
You benefit from a 10% discount on your first order with the code WELCOME10 .
Enjoy your Shopping 🛍️
Authentic Products
from South Korea 🇰🇷
Secure payments
by Paypal and credit card 💳
Free Delivery
from €59 of purchase 🛍️