General Conditions of Sale
GENERAL CONDITIONS OF SALE AND USE
THESE GENERAL CONDITIONS OF SALE AND USE, TO WHICH THE BUYER DECLARES TO ADHERE WITHOUT RESTRICTION OR RESERVATIONS, APPLY TO ALL SALES CONCLUDED THROUGH THE WEBSITE www.sunhicosmetics.com
Between Sunhi Cosmetics , 61 Rue de Lyon, 75012 Paris, Intracommunity VAT number: FR 58528052657 , SIRET number: 528 052 657 00020 – hello@sunhicosmetics.com (seller) and any buyer on the website www.sunhicosmetics.com .
It is agreed as follows:
DEFINITION
Buyer: person wishing to make or making a purchase on the website www.sunhicosmetics.com
We also call the buyer the person who receives the package, even if they are different from the person who made the purchase.
Seller : Sunhi Cosmetics
1 – PREAMBLE
Any buyer, by the very fact of purchasing on the website www.sunhicosmetics.com , certifies that they are of legal age and have full legal capacity. In the event that the buyer is not of legal age, they must imperatively ask any person having authority over them to make the purchase in their place. These General Conditions of Sale and Use may be updated at any time. Those applicable to a purchase are those in effect on the day the buyer makes their purchase. The General Conditions of Sale are permanently accessible on the website www.sunhicosmetics.com and can be printed and/or saved by anyone who wishes.
2- DURATION
These General Conditions of Sale apply to each purchase and for the entire duration that the items sold are online on the website www.sunhicosmetics.com .
3 – PURCHASE PROCEDURE
When the buyer makes a purchase, he irrevocably agrees to pay the amount indicated during the validation of his purchase. This amount is composed of the price of the item(s) purchased increased, where applicable, by the contribution to shipping costs.
When the buyer is on the website www.sunhicosmetics.com , he can purchase by following the following procedure:
1 - The buyer chooses his items.
2 - When the buyer has finished shopping, he consults his basket
3 - The buyer completes the requested information concerning him. The buyer must provide his contact details as well as the information required for processing, payment and delivery of his purchase.
4 - After having correctly checked their basket and the accuracy of the requested information and possibly corrected it, the buyer confirms their order. They are then directed to the secure payment page.
5 - The buyer completes the requested information and follows the payment procedure until its validation by our secure payment provider.
4 – CONFORMITY OF ARTICLES
Our products are described and presented with the greatest possible accuracy. Photographs are not contractually binding. Products are offered while stocks last.
If a product is unavailable, the buyer will be promptly informed. They will then be able to choose between a refund for their order or waiting for the products to be restocked.
5 – PRICES , TAXES AND FEES
Prices are quoted in euros. Purchases are therefore payable in euros only. Prices do not include shipping and handling charges. Shipping charges will be specified in the shopping cart before confirming your order. The price is payable in full in a single payment at the time of purchase.
It is the buyer's responsibility to check with the competent authorities the possibilities of importing the products purchased with regard to the law and rules of his department, territory and/or country of delivery. Following a purchase made on the site www.sunhicosmetics.com , taxes, fees, customs duties and/or additional duties (for example: VAT, local taxes, import duties, state taxes, etc. ), imposed when the package reaches its destination, may be due by the buyer to the authorities. These taxes, fees, customs duties and/or additional duties upon delivery of an item are the responsibility of the buyer.
The seller is not required to verify and inform the buyer of these additional taxes or duties. To find out about them, the buyer is required to inquire in advance with the competent authorities of his department, territory, state and/or country.
6 – DELIVERY
The contribution to shipping and packaging costs is that indicated on the website www.sunhicosmetics.com , on the day the buyer makes his purchase. Its amount is also indicated when the purchase is validated.
Packages are shipped within 1 to 3 business days after receipt of payment. They are shipped with a tracking number. Regardless of the delivery method chosen, we will send you a link to track your package online. Once the package is prepared, it will be delivered to the address you provided or to a collection point, depending on the option chosen when ordering.
Shipping costs include preparation and packaging fees as well as transport costs. Preparation fees are fixed, while transport costs vary depending on the total weight of the package. We recommend that you group all your items into a single order. We cannot combine two orders placed separately, and shipping fees apply to each order. We strongly advise the buyer to carefully check that the address they provide is correct and complete.
The dimensions of the boxes are appropriate and your items are properly protected.
If the buyer notices, upon delivery of their purchase, that the package was delivered by the carrier in poor condition, we strongly advise them to have this noted by the delivery person. In this case, we cannot be held liable under any circumstances.
7 – PAYMENT TERMS
Online payments via Shopify Payments , our payment provider, are secure. The buyer has the choice of paying for their purchases :
1- by bank card: Carte Bleue, Apple Pay , Visa, Mastercard, American Express;
2- with your PAYPAL account.
By choosing to pay via PayPal, the buyer can be redirected to their PayPal account. Once the PayPal payment has been validated, the buyer can finalize their order on the website www.sunhicosmetics.com .
8 – GUARANTEES
Although we take great care in selecting our items as well as their packaging and shipping method, it is possible that an anomaly may occur when the buyer receives or unpacks the package.
9 – RETURN
In accordance with the applicable texts of the Consumer Code and in the context of distance selling, the buyer has a withdrawal period of 14 clear days from the date of confirmation of the validation of an order. The notification of withdrawal must be made by email to the address mentioned : hello@sunhicosmetics.com . Please specify your order number.
Sunhi Cosmetics undertakes to reimburse the buyer within a maximum of 30 days from receipt of the withdrawal notification. You must return or return the product to us without undue delay and no later than ten days after you have communicated your decision to withdraw from this contract.
Products must be returned in their original packaging. Any incomplete, used, damaged, or damaged product or product with damaged packaging will not be returned, exchanged, or refunded. A promotional bundle (e.g., a Trio pack) is considered a single product and therefore cannot be returned partially.
Procedure :
Please contact us at: hello@sunhicosmetics.com
10 – PROTECTION OF PERSONAL DATA
The team of the website www.sunhicosmetics.com is particularly attentive to compliance with the legal obligations of any website publisher and follows the recommendations of the National Commission for Information Technology and Civil Liberties (CNIL).
Compliance with applicable laws
The website www.sunhicosmetics.com respects the privacy of the Internet user and strictly complies with the laws in force on the protection of privacy and individual freedoms. No personal information is collected without your knowledge. No personal information is transferred to third parties. Emails, electronic addresses or other personal information received by this site are not used in any way and are only kept for the duration necessary for their processing .
11- CNIL DECLARATION
The website www.su nhicosmetics.com has been the subject of a declaration of automated processing implemented within the framework of websites to the National Commission for Information Technology and Civil Liberties and is registered under declaration receipt no. 2065645 v 0.
12 – RESERVATION OF OWNERSHIP
The transfer of ownership of the items to the buyer will only take place after payment of the price by the latter, regardless of the delivery date. However, the transfer of the risks of loss and deterioration of the items will take place upon delivery and receipt of the items by the buyer.
13- RESPONSIBILITIES
The seller undertakes to describe the products sold on the site with the greatest accuracy. www.sunhicosmetics.com .
The seller shall not be liable in the event that the failure to perform its obligations is attributable either to the unforeseeable and insurmountable act of a third party to the contract or to a case of force majeure as defined by French case law. The seller shall not be liable for any inconvenience or damage inherent in the use of the Internet network, in particular a breakdown in service, an external intrusion, the presence of computer viruses or other involuntary problems.
The buyer agrees to comply with the user guide (booklet) attached to the product.
14 – INTELLECTUAL PROPERTY
All elements of the website www.sunhicosmetics.com including the underlying technology, are protected by copyright, trademarks or patents. They are the exclusive property of their respective owners.
15- COMPLETE
In the event that one of the clauses of this contract is null and void by a change in legislation, regulation or by a court decision, this shall in no way affect the validity and compliance with these Conditions.
16 – APPLICABLE LAW
The General Terms and Conditions are subject to French law. In the event of a dispute, the buyer will first contact the seller to find an amicable solution. Failing this, the competent courts are the French courts.
The buyer is informed that he may in any event resort to conventional mediation, in particular with the Consumer Mediation Commission (Consumer Code. art. L 534-7) or with existing sectoral mediation bodies in the event of a dispute.
The mediator will attempt, in complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution. The parties remain free to accept or refuse recourse to mediation and, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator. In this context, any European consumer may use the Online Dispute Resolution (ODR) platform accessible from the following URL address: https://ec.europa.eu/consumers/odr/mai n/index.cfm?event=main.home.chooseLanguage
The Website complies with French legislation, and under no circumstances does the seller provide any guarantee of compliance with local legislation that would be applicable to the buyer, if he accesses the Website from other countries.
17 – ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE AND USE
These Conditions and the prices are accepted by the buyer, who declares and acknowledges having perfect knowledge of them. No other contract can replace these General Conditions of Sale for any purchase made on the site www. sunhicosmetics.com . The very fact of making a purchase on the site www. sunhicosmetics.com entails acceptance of these General Conditions of Sale and Use.